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The World Triathlon Official Store is delighted to bring athletes around the world access to highest quality merchandise and designs. In order to achieve this we have partnered with different suppliers in different continents.
Applicable taxes and duties vary depending upon the manufacturing partner and your delivery address. Customers are responsible for understanding any duties or sales tax applicable to their orders placed within the World Triathlon Official Store. No refunds can be given on the basis of misunderstanding these charges. By purchasing through the store you accept these terms.
For all orders your shipping charges cover freight. In some cases they may NOT cover any import duties or taxes which may be charged by customs. They may also not cover any carrier brokerage fees associated with importing goods into the destination country.
Please READ CAREFULLY the applicable terms associated with your order upon checkout. There can be no refunds or returns associated with misunderstanding on these points. Please review our Terms and Conditions for further details on applicable duties and taxes here.
Only items from the Official ITU Collections are available for Refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You may only return items within 30 days of receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Unfortunately we are not able to exchange items for size on Teamwear and Event Merchandise. These items are custom made to order for you, we do not carry any stock or a operate a resale program. We notice some of our team/club clients hold successful kit exchange evenings among their members.
Late or missing refunds (if appropriate)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items CANNOT be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: #631-280 Nelson Street, Vancouver, BC, V6B 2E2. CANADA.
Shipping costs on returns.
YOU will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
All final charges are in $USD or $CAD. The currency selector is for illustrative purposes only.
World Triathlon Store © 2019